Please ensure you are adhering to the weight limit for the roof bars and roof box. There should be a sticker inside the lid advising the limit, which will typically be 50, 60, or 75kgs. In the absence of a sticker, then the limit will be 50kgs.
Please ensure you are using the correct key for the relevant lock – if in doubt, double-check the serial number on the key and lock to ensure they match.
If you cannot remove a key, then it’s likely the lock has not engaged correctly – this is a safety feature. Open and close the cover/latch again or apply some downward pressure.
Don’t be alarmed if your vehicle is now making a whistling noise – this is normal with roof bars, roof box, cycle carriers, etc. on the roof.
Depending on your type of vehicle and the length of the roof box hired, it may overhang the front and/or rear of the vehicle. Please be careful when opening your boot in case it touches the base of the roof box.
Responsibilities/Insurance:
It is the hirer’s responsibility to return the hired goods complete, in good condition, and on time. Please get in touch ASAP if the return is likely to be late.
Any loss or damage, however incurred, will be the hirer’s responsibility.
Insurance for all items is the hirer’s responsibility. Insurance policies often include cover for accessories, but you must ensure your policy is valid with the items fitted.
The manufacturer and/or dealer cannot be held liable for any damages or injury caused to people or property due to wrongful installation or use.
It is the hirer’s responsibility to ensure all items are correctly installed, always secured, and compliant with the law even when the installation service has been used.
If you are traveling on a ferry or the Channel Tunnel, make sure your booking is valid for the new height of your vehicle.
Local delivery, fitting, and collection service(2):
